Privacy Policy

Villa Sunrise | Helios Villas
Scopello, Sicily, Italy

Last updated: 16 October 2026

At Helios Villas, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how personal data is collected, used and protected when you visit our website, contact us or book a stay at Villa Sunrise.

1. Who We Are

Villa Sunrise is a luxury holiday rental property located in Scopello, Sicily, Italy, and presented through the Helios Villas website.

Data Controller: Silvia Impellizzeri

Privacy Contact Email: info@helios-villas.com

Website: www.helios-villas.com

Contact Address: 70 (63) C.da Punta Pispisa. Castellammare del Golfo (TP). 91014

2. Information We Collect

Depending on your interaction with us, we may collect:

  • Your name, email address and telephone number.

  • Booking dates, number of guests and reservation details.

  • Information you provide in enquiries or messages.

  • Payment and transaction details, such as payment status and amounts paid.

  • Identification and guest information required by applicable Italian laws.

  • Technical information collected through our website, including cookies where applicable.

We request only information reasonably necessary to manage reservations, provide accommodation and meet legal obligations.

3. How We Use Your Information

We process your personal data to:

  • Respond to enquiries and booking requests.

  • Confirm and manage reservations.

  • Arrange check-in, check-out and guest services.

  • Process payments and refundable security deposits.

  • Administer tourist tax and comply with Italian guest-registration, accounting and other legal requirements.

  • Maintain the security and operation of our website and booking services.

  • Resolve disputes and protect legitimate legal interests.

The legal basis for processing depends on the purpose and may include performance of a contract, compliance with legal obligations, legitimate interests or consent where required.

4. Booking and Payment Providers

We use third-party providers to operate our website and booking services, including:

  • Squarespace – Website hosting and related website services.

  • Smoobu – Reservation management and online booking services.

  • Stripe – Secure online payment processing.

These providers process personal information as necessary to deliver their services and in accordance with their applicable privacy terms and legal obligations.

We do not require guests to provide their complete payment-card information directly to us when payments are processed securely through Stripe.

5. Sharing Your Information

Where necessary, we may share relevant information with authorised property-management or guest-service personnel, payment and booking providers, professional advisers and public authorities.

Guest information may be submitted to relevant Italian authorities where legally required, including for guest registration and tourist-tax administration.

We do not sell guests' personal information.

6. How Long We Retain Information

Personal data is retained for as long as reasonably necessary for the purposes described above, including completing reservations, complying with applicable legal and accounting retention requirements and resolving legitimate claims.

Different retention periods may apply to different categories of information.

7. International Data Transfers

Some of our technology providers may process information outside the European Economic Area.

Where required, such transfers are subject to appropriate safeguards under applicable data protection legislation.

8. Cookies and Website Analytics

Our website may use essential cookies necessary for its operation, along with other cookies or similar technologies associated with website analytics, embedded booking tools or other services.

Where consent is legally required for non-essential cookies or tracking technologies, we will request that consent through the appropriate website controls.

Additional information about cookies and available choices may be provided through our website's cookie settings.

9. Your Privacy Rights

Under applicable data protection law, including the EU General Data Protection Regulation (GDPR), you may have the right to:

  • Request access to your personal information.

  • Request correction of inaccurate information.

  • Request erasure of information in applicable circumstances.

  • Request restriction of processing.

  • Object to certain processing activities.

  • Request data portability where applicable.

  • Withdraw consent where processing is based on consent.

You also have the right to lodge a complaint with the relevant data protection supervisory authority, including the Italian Garante per la protezione dei dati personali, where applicable.

10. Security

We take reasonable measures to protect personal information against unauthorised access, misuse, alteration or loss and use established service providers for our website, booking and payment operations.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, technology or legal requirements.

The latest version will be available on this page.

12. Contact

For questions about this Privacy Policy or requests relating to your personal information, please contact:

Email: info@helios-villas.com

Website: www.helios-villas.com